Manager of IT
The National Women’s Law Center seeks an experienced technology professional to fill the role of Manager of IT. The Manager of IT is an integral member of the Law Center’s IT and Operations team and will support all technologies in use by the Law Center including end user hardware and software, infrastructure, security, and cloud-based products and services. The Manager of IT will play a critical role in supporting technology improvements that build efficiencies for the organization in partnership with the Director of IT and Operations.
The National Women’s Law Center fights for gender justice—in the courts, in public policy, and in our society—working across the issues that are central to the lives of women and girls.
We use the law in all its forms to change culture and drive solutions to the gender inequity that shapes our society and to break down the barriers that harm all of us—especially women of color, LGBTQ people, and low-income women and families.
For almost 50 years, we have been on the leading edge of every major legal and policy victory for women. Find out more at NWLC.org.
- Provide technical support for end user computers and related devices and document solutions; manage the IT ticket queue, prioritizing, performing the work, and escalating as needed;
- Maintain and, where applicable, suggest improvements to the Office 365 systems, including Exchange Online and SharePoint Online;
- Manage cloud-based services (Asana, Backupify, Google, Slack, Zoom, et. al.);
- Ensure network routers, switches, and wireless access points are in good working order and meet established security standards;
- Maintain Zoom Phone platform, including managing devices, accounts, configurations, changes to the IVR and other related systems as needed;
- Keep abreast of technology security risks and trends; assist the Director of IT and Operations in improving and enforcing information security practices and standards; monitor security-related accounts and systems;
- Create knowledge base or FAQ to address common technology problems and solutions,
- Document network and system architecture;
- Document and manage accounts for platforms or systems in use by program staff but not purchased or supported by IT (eg. EveryAction, Cision, Westlaw).
- Act as point of contact for technology vendor relationships and manage day-to-day technology purchases;
- Assist the Director of IT and Operations in drafting or updating IT policies as required; review, disseminate, and enforce IT policies;
- Create and maintain an inventory of IT hardware and software, including age, expiration, and warranty status as applicable;
- Review and, in collaboration with the Director of IT and Ops, suggest improvements to technology-centric policies, procedures, and technologies related to disaster recovery and business continuity;
- Coordinate training activities including recorded videos; document participation as necessary;
- In partnership with the Director of IT and Operations, collaborate across the organization to clarify and resolve IT issues that affect an entire team or teams;
- Other duties as assigned
The ideal candidate must possess:
- A minimum of 2 years comprehensive IT experience in a mid-sized organization, including hands-on support;
- Experience with network or server administration including Office 365;
- Experience managing IT projects and implementations;
- Demonstrated troubleshooting and problem-solving skills;
- Outstanding customer service acumen and communication skills, with the demonstrated ability to communicate about technical matters to technical and non-technical audiences and to build relationships across diverse lived experiences;
- Wide-ranging experience with Windows 10, Office 365, Exchange Online, SharePoint Online, Windows Server, and Active Directory.
- Demonstrated commitment to and experience working on gender and racial equity and centering communities of color in the approach to work.
Additional preferred skills and knowledge:
- A degree directly related to computer information technology (or commensurate experience);
- Zoom, Slack and Google Services administration preferred;
The Manager of IT reports to the Director of IT and Operations and works closely with staff all across the Law Center to address their technical support needs.
Compensation & Benefits
A minimum salary of $73,913 will be provided to the successful candidate who has at least 2 years of experience directly relevant to this role, consistent with the National Women’s Law Center’s compensation framework.
The Law Center offers a comprehensive benefits package, and four weeks of annual vacation.
NWLC is a non-profit organization whose headquarters and staff are based in Washington, D.C., with our office located in historic Dupont Circle. However, due to the COVID-19 public health emergency, all NWLC staff are temporarily working remotely. We continue to monitor public health guidance and keep safety, science, and flexibility top of mind as we evaluate what reopening looks like for our team.